Frequently Asked Questions

Other customers asked us those questions.

Do I need a managed WordPress server?

You may have been lucky so far, but what will you do if your website is broken or hacked, because you missed an important update? And what will be the cost for your company for recovery? This is why we propose to take care of your website.

Which payment methods do you accept?

All major credit cards are accepted including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute via our secured PayPal gateway.

Can I change my plan after signup?

Yes, if your website become very popular (good job!) and your number of pages have increased, so you will need to upgrade your package. Please note that downgrade is not yet possible, but we do expect your business to grow, not the opposite.

What's your refund policy?

We offer a 100% fully guaranteed refund during the first 15 days after the purchase date. After this period, we will not be able to process any refunds. But don't worry, we only have happy customers!

What is Premium WordPress Hosting?

Good question! We are using fast SSD VPS Cloud servers to host your website. This means we are generally 10 times faster compared to any other shared hosting. Combine this to our WordPress management service and you get a blazing fast up-to-date website (aka Premium WordPress Hosting).

Where are the servers located?

As of now, you can choose between two data-centers: Singapore or USA (Silicon Valley). You will be prompted to provide your preference during the Migration Step. If you change your mind and want to move to another location, additional migration fees may applies.

Will I stay in control of my website?

Yes, of course. But please note that for security concerns, we will demote any Administrator account(s) to Editor. If you really need to keep an Administrator account, we will grant you the access, but decrease our responsibilities. For more information about Roles and Capabilities, please refer to WordPress Codex.

Can you update or create new page(s) on my website?

We are sorry but, as of now, we do not offer any design creation or content update services. We make sure that your server and your WordPress are running correctly, so you or your webmaster can work on enhancing it.

Got more questions? Feel free to drop us a message.

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